Privacy Policy
Usage Agreement and Privacy Policy
1. Introduction:
Dear partner,
dear customer,
We thank you for your trust in us
and your interest in the Use Agreement, Privacy Policy and Data Protection. We
would like to give you an overview of our policies and data protection, so
please read our privacy policy in advance of using our services
We're here to give you a great
customer experience and great and protected services, and we're always
transparent and credible with you. Your confidence in our products is why we
can give you a great customer experience. We would like to thank you for this
cooperation.
While visiting our website, using
our applications, registering, or placing orders, you can approve our privacy
policy. As data monitors, we determine how we process your personal data, for
what purposes and by what means. Although we are required by law to provide you
with the information listed below, we do so primarily out of our belief that
partnership should always be based on sincerity.
1.1.
General terms of
the Convention on Use:
This agreement is the formal
contract between the Thraa platform and users of the Thraa platform who wish to
benefit from its services. This agreement governs and regulates the interaction
controls between the users and the platform, which determines the rules of
regular use and applies to all the services provided by the application to the
user.
The Terms and Conditions set forth
in the Agreement represent a formal "contract" between Your Wealth IT
Company and the trademark owner, Thraa, Trade Record No. (1010805292), and the
Partners. The Terms of Reference govern your use of Thraa, an electronic
platform that allows partners to offer discounts and exclusive offers to
customers of Thurra. "Thraa" Platform. The Terms and conditions set
forth in the Agreement are "Thraa" Agreement Partners.
Any use made by you of the services
provided by the Platform constitutes your express approval of the terms and
conditions of this contract and accordingly you are obligated not to use the
Platform if you do not agree with the terms and conditions set forth in this
contract.
1.2.
· Definitions in
the Convention:
1.2.1.
"Thraa": An digital
platform owned by Thraacom Information Technology Company
is officially registered in Saudi Arabia with a trade record number
(1010805292)
1.2.2.
Customer: Any person
(natural or legal) who uses or registers the application for the purpose of
benefiting from the services it provides to others.
1.2.3.
Services: All products
and activities that result from customer satisfaction, are included on the
platform or can be added in advance.
1.2.4.
User: Who has
access to and benefits from the application whether it's a customer or a
service provider.
1.2.5.
Partners: Each user
shared the platform to deliver services.
1.2.6.
Platform: A Fortune App
or Site through which a customer can benefit from Thraa Services.
2. Who We Are:
Thraa is a digital electronic
platform that provides partner-exclusive offer rebate services to customers and
a platform that includes a website and app on Apple Store and Google Play. It
is owned by Thurakum Information Technology Company, an official Saudi company
located in Riyadh, Saudi Arabia, and a subsidiary of Maham International
Information Technology Company, with a trade registration number (1010486258).
3. Communication Methods:
You can communicate with us in the
following ways:
2.1.
E-mail: info@thraa.app
2.2.
Address: Saudi Arabia, Riyadh City -
Jareer District - Fatimah Street, Riyadh 7046-4501, Zip: 12837
4. Amendment Rights:
We reserve the right to update our privacy
policy in accordance with legal provisions and in the interest of our customers
and partners. We will inform you of any significant changes, such as those for
the purpose or new purposes of the treatment. In this case, we will not process
your personal data without your approval of the modifications.
As customers or partners, you have
the choice of what information to share with us. And of course, we need some
information in order to fulfill our contract, and yet, that doesn't always
require all the data you can make available to us
4.1.
Data Processing Rights:
We only use the data that is
required so that we can serve you which is mandatory for us so that we can
deliver services or products to you, because without your consent to use your
data, you won't be able to use our services.
4.2.
Access Rights:
You have the right to be informed of
the data that we're storing and processing that's relevant to you.
4.3.
Correction Rights:
You have the right to change the
data that is stored incorrectly, and you can correct your data directly in your
profile.
4.4.
Delete Rights:
You can ask us at any time to delete
your data that we have stored and then your account will be deactivated.
4.5.
Privacy Review
Rights:
You have the right to review and
approve the Personal Data Privacy Policy before processing your personal data.
4.6.
Rights of Complaint:
If you believe we made a mistake
regarding your personal data or rights, you can file a complaint at any time by
sending an email: info@thraa.app
5. The Data We Process:
Personal data is only processed
according to legal requirements. We pay particular attention to the fact that
all principles of personal data processing must be taken into account. The Thraa
platform also pays great attention to transparency. So we process your data in
the legal framework only where we can reasonably expect to process it. perform
the processing only with your explicit consent.
In the following description of our
processing activities, we refer in each case to our personal data categories.
The category includes many personal data, which is usually processed together
for the stated purposes.
Personal data
categories
·
contact information
·
Order Information
·
Device Information and Data Access
·
Payment information
·
coupon information
·
Delivery Information
·
Site data
·
Personal File Data (Master Data)
·
contact data
Personal data means information that
can identify you or even make you identifiable. In general, we address the
following categories of personal data for the following reasons:
5.1.
Contact
Information:
Include: Name, mobile phone number,
e-mail address and ID from any social media (if applicable).
The reason: Because we need to know
who we're talking to and what we're talking about so we can help you with why
you're calling us. This also applies when you leave comments on our social
media pages. We do not merge these data with your profile data on our platform,
But we can still identify you with
your social media ID.
5.2.
Customer Location(s)
Data:
Includes: address, city, country,
latitude and longitude
The reason: we need this data to be
able to know your requests. We automatically create latitude and longitude so
that we can process the partner address or location of the service location in
our other related systems, view your address, and check your ordering
processes.
5.3.
Personal File Data
(Master Data):
Includes: name, e-mail address,
mobile phone number, delivery address, and date of birth.
The reason: This data is your
primary data, and we certainly need it to provide our services. Without a
mobile number, you cannot create a personal file. Your name, email, and
connection addresses combined represent the key data.
5.4.
Device Information
and Access Data:
This is the identity of the device,
device identification number, operating system, version, device location,
access time, configuration settings, and Internet connection information (IP
address).
Reason: On each arrival, we store
this information for technical reasons. We also use portions of this
information to detect suspicious behavior at an early stage and to avoid any
harm.
5.5.
Order Information:
Record(s) of the service request
selected, invoices, order identification number, service evaluation, successful
requests, and canceled requests.
Reason: Every time you make a
request, this information is added to your profile. You can view recent
requests in your personal profile at any time. This information should give you
an overview of your previous interests and requests. We are also using the same
information to improve our services. In addition, we will make this information
ambiguous when you request it be deleted.
5.6.
Communication Data:
Includes: Name, email address,
mobile phone number and device identification number.
Reason: If you would like to receive
emails, SMSs or pop-up announcements from within your app, we need specific
information to send messages to you. Instead of telling you, we find it best
for customers to address you by your name. We also use this form of personal
information to communicate with you, for example, if a product cannot be
delivered and we want to offer you a replacement.
5.7.
Payment
information:
The card information is only used in
the process, and is not stored by us in any form.
6. Customer Relationship Management:
6.1.
Ordering Services Through
The Thraa Platform:
Your satisfaction is our biggest
goal, we always strive to be ready for and answer all your questions. To be
able to answer these questions and understand the problem accurately, we store
the messaging content in our CRM system when we're contacted. The content of
the information we store depends on the information we are provided with as
part of our communications.
6.2.
Call Center:
Whenever you need to be contacted, a
our service representative may contact you and record and store your
conversation. In some individual cases, recordings are also used to improve the
quality of customer service, that is, to train (mentor) our staff. The content
of the information we store depends on the information we are provided with as
part of our communications. Phone calls stored are also deleted after a maximum
of 12 months or if the purpose of storage is met, i.e. if quality verification
is achieved before this period.
7. Platform Protection:
In order to protect our customers
and platform from potential attacks, we continually monitor the activities on
our site for all visitors. For this purpose, we use various technical measures
to ensure that suspicious behaviors are detected at an early stage and
prevented in a timely manner. To this end, many surveillance mechanisms operate
in parallel and prevent potential attackers from ever reaching our site.
8. With whom we work and how we process data:
We never give
your data to unauthorized third parties. However, as part of our work, we
receive services from specific service providers and give them limited and
strictly controlled access to some of our data. All data recipients must meet
legal data protection requirements and demonstrate their level of data
protection with appropriate evidence.
8.1.
Third Parties:
We also work with third-party as well
as data processors, and we also transmit your personal data to them, but they
are bound by privacy instructions. These are, for example, our tax advisers or
lawyers or counselors who receive your data from us on a contractual basis and
process your personal data for legal reasons or to protect our own interests.
We do not sell or rent your personal data to third parties under any
circumstances. It will never happen without your express consent.
8.2.
Cookie Policies
To make visiting our site/app
appealing and to enable the use of certain functionality, we use the alleged
cookies on different pages. They're small text files stored in your browser.
Some of the cookies we use are deleted after the browser session is finished,
that is, after the browser is closed. Other cookies remain on your browser and
allow us or our affiliates to see your browser on your next visit (Permanent
Cookies). You can adjust your browser settings so that you are notified to set
up cookies and make an individual decision about whether or not to accept them
for specific situations or in general. Not accepting cookies may limit our site
/ app functionality.
We categorize our cookies into three
categories:
·
Required
·
Functional
·
Personal
Below you will find more information
about your choices as well as a detailed list of cookies that we use.
Cookies are required to browse our
site, and to use the available features. No warranty
Improve the workflow of our site
(for example, entering text), while browsing the pages on the site, without
using these cookies. In addition, cookies gather information about how visitors
use our website, for example, the pages they visit most often, and whether they
receive error messages from websites. These cookies gather anonymous aggregate
information that does not identify the visitor. It also allows our site to
remember your choices, such as language or region, to provide enhanced
features, according to legal regulations,
You don't have to take any action.
Functional cookies collect anonymous
information that can't track your movements on other websites. In addition,
they can be used to send targeted advertisements or to measure the
effectiveness of an advertising campaign. It can be used to identify the most
effective online marketing channels. By using these cookies, we also store your
login data in your browser so that you can log in automatically the next time
you visit our website. Because we want to provide you with a site designed for
optimal use, functional cookies are usually active when visiting our website.
To enable these actions, we also use third-party cookies in this category. By
analyzing your anonymous use, we can identify areas in which we can improve our
website.
Personal cookies are used to run
more targeted advertisements that are relevant to the user and are relevant to
their interests. These cookies help us upload marketing audience lists to our
marketing partners.
9. Legal Procedure
Unfortunately, a few of our
customers and service providers may not be acting fairly and want to harm us.
In such cases, not only are we obliged to hand over personal data because of
legal obligations, but it is also in our interest to prevent harm, to resort to
competent authorities, to file claims and to reject unjustified claims.
10.
Disclaimer:
The Thraa of the "Thraacom
Information Technology Company" Commercial Record No. (1010805292)
abandons its responsibility for any violations of regulations and laws by
subscribers to the Thraa platform and for any abuse of others. Thraa is not
responsible for the products or services in use of the platform where the
relationship between producer and consumer is.